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I haven't received my report

Reports are normally delivered within minutes of payment, but very occasionally take longer. Please:

1. Check your spam/junk folder, and mark the email as "not spam" if you find it there.
2. Wait up to 2 hours from the time of payment before assuming there's a problem.
3. If still nothing, email us with your order reference (FS-2026-XXXXX) from the thank-you page.

I'd like a refund

Please see our refund policy in the Terms of Service for the circumstances in which refunds are available. Email hello@flatsixintelligence.com within 14 days of your order, quoting your order reference and the reason.

I have a question about a report's analysis

Reports are generated by an automated pipeline designed by a human analyst. Specific technical queries about a particular finding in a report can be reviewed by contacting hello@flatsixintelligence.com. The report is there to assist you with asking the right questions when viewing a car or speaking to a specialist or independent mechanic. If something in a report seems clearly wrong or inconsistent, do let us know — it helps us improve the service.

I'd like to talk about partnerships, bulk pricing, or white-label

Email hello@flatsixintelligence.com with "Partnership" in the subject line and a short description of what you have in mind. If it's a fit, we'll set up a call.

I'm a journalist or researcher

Email hello@flatsixintelligence.com. Happy to talk about the service, the state of automated used-car analysis, and the UK specialist car market.

I have a privacy or data request

See our Privacy Policy for the full list of your rights and how to exercise them. Data access, correction, and deletion requests are handled within 30 days at hello@flatsixintelligence.com.